Customers are requested to count the number of pieces (s)/ check the quality of the toy at the time of delivery.

The Home Delivery Agent will also check each product thoroughly at the time of return to check for missing parts and whether the returned product is in the same condition as it was delivered.

Any complaint regarding the functionality of the borrowed item must be made at the time of delivery for it to be considered as a valid complaint. Appropriate measures will be taken by the team to rectify or exchange the item without any additional charge to the member. However, under no circumstances will a complaint regarding an item be acceptable after delivery, the same may be charged to the member at the discretion of the company.

Post return all items go through rigorous Quality Check by the Quality team. In case any damage/missing part/functionality issue is highlighted, it will be intimated to the member by the next working day. In case of missing parts or if the item is damaged beyond repair then depreciated cost of the toy will be charged and the same will be intimated to the member.

Please make sure to return all the pieces of the toy at the time of return.